Compressing Time & Improving Performance Through Real-Time Dashboards

Step into my office, and you will notice my passion for tennis. I played professionally and continue to stay close to the sport, attending each major. But the main thing you’ll notice in my office is a real-time dashboard of our business performance. After more than two decades in operations and growth, I have learned that leaders make better decisions when they can see clearly what is happening inside the business. 

The same dashboard is displayed in every office of our headquarters. As responsible business leaders, we can’t wait a week or a month to look at performance, and we can’t afford to have someone filtering the data we see. That operating mindset has followed me across very different businesses – from leading operations and finances at OnePointOne to my current work overseeing both Lifekind Health and Savas Software. In each environment, timely information is essential to understand where systems are working and where they need attention.

Every moment of the day is an opportunity through small decisions to optimize the business. Each opportunity allows the business to be more successful. It allows our team to take actions to improve patients' lives, and it allows us to earn more profit to invest in our communities. With real-time data, the loop of incentives on performance is aligned.

This is where Responsible Capitalism becomes an operating discipline rather than an abstract philosophy. Better systems help people make better decisions, and those decisions can strengthen performance while improving outcomes for customers, employees and communities. 

With a quick glance, throughout the day I can monitor performance to find out if there’s a rise in cancellations, an unexpected weather event, or a staffing issue. These dashboards allow our business to compress time and achieve more.

In healthcare, those signals are especially important. A staffing issue or increase in cancellations is not only a business metric; it can impact patient access, employee workloads, and the organization's ability to deliver care effectively. Real-time visibility gives our teams the opportunity to respond before a small problem becomes a larger one. 

What are the tools and processes you use at your company to compress time?

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